Refund and Returns Policy
Please read this before ordering. By buying from the Jääportit shop you agree to what is below.
The two kinds of order
Ready to Ship is studio stock: the vinyl LP, the tape reissues and the woven patches. These are packed and posted by hand from Finland, and they ship within Europe only.
Made to Order is apparel and home items, produced by an external partner once you order them, and shipped worldwide. They do not exist until the order is placed, which is why they take a few days longer and cannot be stopped once printing has started.
Damaged, defective or wrong items
This applies to both kinds of order. Contact us within 30 days of delivery if you received:
- An item damaged in transit
- A manufacturing defect or printing error
- The wrong item, size or color
- A record or tape with playback problems
Email jaaportit@gmail.com with your order number, a description and photos. We will send a replacement or refund you in full, original shipping included.
If you change your mind
You can return any item within 14 days of delivery, whether it was Ready to Ship or Made to Order, as long as it is unused and in its original condition. Email jaaportit@gmail.com first and we will tell you where to send it. Post it within 14 days of letting us know.
Return postage is yours to pay. We refund the product and the standard shipping you paid on the original order.
Made to Order items are printed for your order, so check the size guide on the product page before ordering. A size chosen in error can still be returned under this rule, but the postage back to Finland is on you.
Nothing that has been worn, washed or played can be returned unless it was faulty when it arrived.
Vinyl and tapes
Every record and tape is checked before packing. Returns are accepted for playback problems, warping or manufacturing faults, within 14 days of delivery. Ordinary surface noise and small cosmetic marks that do not affect playback are not faults. Once a sealed record or tape has been opened it can only be returned if it is faulty.
Lost or undelivered parcels
If tracking has not moved for five days past the estimated delivery date, email jaaportit@gmail.com with your order number and we will chase the carrier.
We cannot replace a parcel the carrier has marked as delivered, but tell us anyway and we will do what we can.
If a parcel comes back because the address given was wrong, we can send it again once the new postage is paid.
Refunds
Refunds go back to the original payment method within 5 to 10 business days of the return arriving and being approved.
For faulty or wrong items we refund the product, the original shipping and your return postage. For a change of mind we refund the product and the standard shipping you paid; the return postage is not refunded.
How to ask for a return
Email jaaportit@gmail.com with your order number, the reason, and photos if something is damaged. Wait to hear back before posting anything to us. We usually reply within a few business days.
Withdrawal form
You can use this text in your email if you like. Any clear message works just as well.
To Jääportit, jaaportit@gmail.com:
I withdraw from my purchase of the following items: [items]
Ordered on: [date] Received on: [date]
Name: [name]
Address: [address]
Date: [date]
Questions
Email jaaportit@gmail.com. Please put your order number in the message.
Last updated: September 2026