Jääportit – Shop
REFUND AND RETURNS POLICY
Thank you for shopping at Jääportit. Please read this policy carefully to understand your rights and our procedures.
Our Product Types
- Made-to-Order Products – Custom printed items produced specifically for your order
- Physical Inventory – Items we stock and ship ourselves (vinyl records, 3D prints, band merchandise)
When We Accept Returns
✅ Damaged, Defective, or Wrong Items (30 days)
We accept returns for:
- Items damaged in transit
- Manufacturing defects or printing errors
- Wrong item, size, or color sent
- Vinyl records with playback issues
What to do:
- Email jaaportit@gmail.com within 30 days of delivery
- Include order number, photos, and description
- We’ll send a free replacement or refund
What We Don’t Accept
❌ Made-to-Order Products:
No returns for:
- Change of mind
- Wrong size ordered by customer
- Color variations from screen display
- Used or washed items
Why? These items are custom-made just for you once you order.
❌ Physical Inventory – Non-Returnable:
- Opened or played vinyl records
- Custom 3D printed items
- Used or worn items
- Sale/clearance items (unless defective)
Physical Inventory Returns (14 days)
For unused items in original condition:
- Contact us within 14 days of delivery
- Customer pays return shipping
- Refund issued after inspection (5-10 business days)
- Original shipping costs non-refundable
Common Issues
📦 Lost Package
If tracking shows no movement 5+ days past estimated delivery:
- Contact us at jaaportit@gmail.com
- We’ll investigate with carrier
- Replacement or refund if confirmed lost
📫 “Delivered” But Not Received
First check:
- With neighbors
- Around your delivery area
- Local post office
We cannot replace packages marked as delivered by the carrier, but contact us and we’ll try to help.
📍 Wrong Address
If returned due to your incorrect address:
- We’ll notify you
- Reshipping available for additional shipping fee
- Original shipping non-refundable
❌ Wrong Item Received
Contact us within 30 days:
- Email jaaportit@gmail.com with photos
- We’ll send correct item free of charge
⏰ Delayed Order
Wait 5 business days past estimated delivery, then contact us with your tracking number.
How to Request a Return
- Email jaaportit@gmail.com
- Include:
- Order number
- Reason for return
- Photos (if damaged)
- Wait for our response (1-2 business days)
- Follow our return instructions
Refunds
Processing time: 5-10 business days after we receive/approve return
What’s refunded:
- Product cost (full amount for defects)
- Original shipping (defects only)
Not refunded:
- Shipping for non-defective returns
- Return shipping (except defects)
Size Exchanges
We don’t offer free size exchanges for made-to-order items.
Best practice: Check size charts carefully before ordering.
Vinyl Records
Tested before shipping. Returns accepted for:
- Skipping/playback issues
- Warped records
- Manufacturing defects
Not accepted for:
- Normal surface noise
- Cosmetic issues that don’t affect playback
Contact within 14 days of receipt.
3D Printed Items
Normal characteristics (not defects):
- Visible layer lines
- Minor surface texture
Valid returns for:
- Structural damage
- Missing parts
- Wrong item
Questions?
Email: jaaportit@gmail.com
Response time: 5-7 business days
Please include your order number in all emails.
This policy applies to all purchases. We reserve the right to update this policy at any time.